Shipping Information - Nepean Hospitality

Shipping Information

At Nepean Hospitality, we are committed to delivering your order as quickly, safely, and efficiently as possible. We strive to provide reliable shipping services at competitive rates. Please review the information below to understand our shipping process and delivery terms.

Shipping Locations

We offer shipping Australia-wide. Delivery to remote or regional areas may incur additional shipping charges or longer delivery timeframes. If you are unsure whether we deliver to your location, please contact us before placing your order, and we will be happy to assist.

Shipping Times

Orders are generally dispatched within 1–3 business days after full payment has been received and confirmed.

Delivery timeframes vary depending on your location and the size or nature of your order. Standard deliveries typically arrive within 3–7 business days from the date of dispatch.

Bulky, oversized items may require additional processing and handling time and may be delivered via a specialist freight carrier rather than a standard courier service.

You will receive a tracking number via email once your order has been dispatched.

Shipping Costs

Shipping costs are calculated based on the total cost of your order.

For large, bulky, or oversized items, we may arrange delivery through a specialised freight service. In these instances, a freight quote may be provided after your order has been placed. We will contact you directly to confirm any additional shipping costs and finalise delivery arrangements before dispatch.

Showroom Pick-Up

We offer showroom pick-up from our location at 7 Production Place, Penrith, for customers who prefer to collect their orders in person or for products designated as “Showroom Pick-Up Only.”

You will receive a notification once your order is ready for collection. Please ensure you wait for confirmation before arriving to collect your order.

Delivery Terms

Please ensure that all shipping details provided at checkout are accurate and complete. Nepean Hospitality is not responsible for delays, failed deliveries, or lost items resulting from incorrect or incomplete address information supplied by the customer.

Damaged or Missing Items

If your order arrives damaged, incomplete, or with missing items, please contact us within 48 hours of delivery. To help us resolve the issue promptly, please provide details of the problem along with any relevant photos or supporting information.

Google Reviews

Customer feedback

Google rating

4.0

Based on 38 Google reviews.

Google reviews

Mariah James

3 weeks ago

Rude, unprofessional, agressive, Amanda will post false reviews on hospitality businesses they have supplied, but never actually eaten at! And make threats. Save yourself the hassle and go elsewhere…

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Aladdin Yousef

2 months ago

This is the best place to get all your hospitality goods. Very helpful and friendly team that always try their best to help.

Beauty at the Heritage

5 months ago

If I could give more stars I would. My salon recently held a VIP Event Night to promote our brands and services, in which Nepean Hospitality went above and beyond providing us with all our catering needs for the night. Beautiful staff, great service, highly recommend!!!! 10/10 all the way!!!!

Karen

Nepean hospitality has great range of products have shopped at this business for many years the ladies are always so helpful thank you for your great service

Luke R

a year ago

Great selection, great prices and service was perfect. The welcoming and service you get when you walk into the business from both reception and storeroom with such a smile from both people i was served by was refreshing and delightful. Ordered a SS Pizza Peel late Thursday night for pickup and received a phone call mid morning next day to inform me that my order was ready for pickup. Such service is so simple but hard to find and I don't expect it with businesses these day but this place does it right.

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