Terms & Conditions

Terms & Conditions

Welcome to Nepean Hospitality!

These Terms and Conditions set out the rules governing your use of our website and the purchase of products through our online store. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not access or use our website or services.

1. General

This website is operated by Nepean Hospitality.

Throughout this website, the terms "we," "us," and "our" refer to Nepean Hospitality.

We reserve the right to modify, update, or replace any part of these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being published on this website. It is your responsibility to review these Terms and Conditions periodically to stay informed of any updates. Your continued use of the website following the publication of changes constitutes your acceptance of those changes.

2. Products & Orders

All products displayed on our website are subject to availability.

Product descriptions, images, and specifications are provided for general information only and may be updated or changed without prior notice.

By placing an order, you are making an offer to purchase the selected product(s). All orders are subject to acceptance, and we reserve the right to accept, decline, or cancel any order at our sole discretion.

All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST), unless otherwise stated.

3. Payment

Payment must be made in full at the time of order via the available payment methods on our website.

We use secure third-party payment processors. We do not store your credit card information.

4. Shipping

Please review our Shipping Information Policy for full details

5. Returns & Exchanges

Please review our Returns & Exchanges Policy for full details on how to return or exchange an item

6. Warranties & Liabilities

Certain products may be covered by a manufacturer's warranty. Where applicable, we will assist customers in facilitating warranty claims in accordance with the manufacturer's warranty terms.

To the fullest extent permitted by applicable law, we disclaim liability for any direct, indirect, incidental, consequential, or special loss or damage arising from or in connection with the use of our website or the purchase or use of our products.

Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation that cannot be excluded, restricted, or modified by law.

7. Intellectual Property

All content on this site, including text, images, logos, and product descriptions, is the property of Nepean Hospitality and is protected by copyright and trademark laws.

You may not reproduce, modify or use any part of our content without written permission.

8. Privacy

At Nepean Hospitality, we are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws. We collect only the personal information necessary to process your orders, provide customer support, and improve your shopping experience.

We do not sell or rent your personal information to third parties. Your information may be shared with trusted service providers only where necessary to process payments, fulfil and deliver your orders, or comply with legal and regulatory obligations.

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. You may contact us at any time to request access to, or correction of, the personal information we hold about you, subject to applicable legal requirements.

By using our website, you agree to the collection and use of your information as outlined in this policy

9. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Nepean Hospitality Pty Ltd

7 Production Place, PENRITH NSW 2750

sales@nepeanhospitality.com.au

(02) 4722 2921

ABN: 53 116 429 835